SHIPPING & RETURNS POLICY — ESSENTIA

Essentia values transparency in its delivery and return processes. This Policy outlines the conditions, deadlines, and responsibilities related to purchases made through our website.

1. Shipping Policy

1.1. Delivery Timeframes

Delivery times displayed on the website are estimated and may vary due to:

Customer location
Logistics operations
Customs clearance or inspection for international orders

Essentia is not responsible for delays caused by third-party logistics providers, customs authorities, weather conditions, or other external factors.

1.2. International Orders

For international purchases:

Products are shipped from Brazil
Local taxes, duties, or fees may apply
Such charges are the sole responsibility of the customer

Essentia does not refund customs duties or import taxes charged by the destination country.

2. Returns Policy (Right of Withdrawal)

2.1. Legal Timeframe

In accordance with consumer protection laws, customers may request a return within 7 (seven) calendar days from the date of delivery for online purchases only.

This is the minimum legal period and is not extended by Essentia.

2.2. Mandatory Return Conditions

To be eligible for return, the product must:

Be unused
Be in perfect condition
Include original packaging, seals, manuals, and accessories
Show no signs of damage, tampering, or misuse

Products that fail to meet these requirements will not be accepted.

2.3. Personal Care, Beauty, and Wellness Products

For health, safety, and hygiene reasons, personal care, beauty, and wellness products cannot be returned once opened, used, or unsealed, even within the legal return period, except in cases of verified manufacturing defects.

3. Defective Products

If a product presents a manufacturing defect, customers must contact Essentia within a reasonable time after delivery and provide:

Order number
Description of the issue
Supporting images or videos

Upon review, Essentia may, at its discretion:

Replace the product, or
Issue a refund

4. Return Procedure

Returns will not be accepted without prior authorization.

Customers must contact Essentia through the official support channels listed on the website. Unauthorized returns may be refused.

5. Return Shipping Costs

Unless the return is due to Essentia’s verified error:

Return shipping costs are the responsibility of the customer
For international orders, logistics and customs costs are non-refundable

6. Refunds

After receiving and inspecting the returned product:

Refunds will be issued using the original payment method
Processing times may vary depending on the payment provider
Shipping fees are non-refundable

7. Abuse of Returns

Essentia reserves the right to refuse repeated or abusive return requests where misuse of this Policy is identified.

8. Policy Updates

This Policy may be updated at any time. The current version will always be available on the website.