Terms and Conditions of Use — Essentia

By accessing and using the Essentia website, you agree to these Terms and Conditions. If you do not agree with any provision, we recommend that you do not use the platform.

1. About Essentia

Essentia is an online store dedicated to the sale of beauty, self-care, and wellness products. Products are offered through e-commerce and may be shipped from Brazil to customers in Brazil or abroad.

2. Use of the Website

Users agree to use the website in an ethical, lawful, and responsible manner. It is strictly prohibited to:

Use the website for illegal or fraudulent purposes
Provide false or third-party information
Violate intellectual property rights
Engage in actions that compromise the security or functionality of the platform

Essentia reserves the right to suspend or restrict access in cases of violation of these Terms.

3. Products and Responsibilities

Essentia strives to provide clear and accurate product information. However:

Images are for illustrative purposes only and may vary
Products do not replace medical advice, diagnosis, or treatment
Product use is the sole responsibility of the customer and must follow provided instructions

4. Payments and Orders

Payments are processed by secure third-party platforms. Orders are confirmed only after payment approval. Essentia does not store sensitive payment information.

5. Shipping and International Orders

Delivery times are estimates and may vary due to logistical or customs factors. For international purchases, any applicable taxes, duties, or local fees are the responsibility of the customer, in accordance with the destination country’s regulations.

6. Returns, Exchanges, and Refunds

Conditions for returns, exchanges, and refunds are governed by the specific policies available on the website and applicable consumer protection laws, especially regarding personal care and hygiene products.

7. Intellectual Property

All website content — including text, images, trademarks, logos, and layout — is the property of Essentia or its licensors and may not be reproduced without prior authorization.

8. Privacy and Data Security

Essentia respects user privacy and processes personal data in a secure and responsible manner, in compliance with applicable data protection laws, including the Brazilian LGPD and international regulations where applicable.

Personal data is used solely for:

Order processing
Customer communication
Improving the website experience
Compliance with legal obligations

We implement technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. Payment information is handled exclusively by secure third-party providers and is not stored by Essentia.

Policy and Security

9. Limitation of Liability

Essentia is not liable for:

Improper use of products
Indirect damages or loss of profits
Failures resulting from circumstances beyond its control

10. Changes to the Terms

Essentia may update these Terms at any time. The most current version will always be available on the website.

11. Applicable Law

These Terms are governed by Brazilian law, without prejudice to mandatory consumer rights guaranteed under the laws of the customer’s country of residence, where applicable.