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FREQUENT QUESTIONS
Frequently asked questions
1. What is Essentia?
Essentia is an online store dedicated to beauty, self-care, and wellness products, as well as practical everyday essentials. Our purpose is to help you take care of yourself and your routine with more balance, quality, and simplicity.
2. Are Essentia’s products original and high quality?
Yes. We carefully select all our products based on quality, functionality, and safety standards to ensure the best experience for our customers.
3. Are your products tested on animals?
Essentia prioritizes brands and suppliers that do not test on animals. Whenever possible, this information is clearly stated in the product descriptions.
4. Who are Essentia’s products for?
Our products are designed for anyone seeking self-care, well-being, practicality, and quality of life, regardless of age or gender. We always recommend checking each product description for specific guidance.
5. How do I place an order?
It’s simple:
1. Choose the desired product
2. Click “Add to Cart”
3. Enter your details
4. Complete your purchase
Fast, secure, and easy.
6. What is the delivery time?
Delivery times vary depending on the product and your location. The estimated delivery time is shown before completing your purchase.
7. Can I exchange or return a product?
Yes. If a product arrives damaged or does not meet your expectations, you may request an exchange or return, following the terms outlined in our Returns & Exchanges Policy.
8. What if my product arrives damaged?
If this happens, please contact us immediately through our support channels. We will resolve the issue quickly and fairly.
9. How can I contact Essentia?
You can reach us via email, the contact form on our website, or through our social media channels. Our team is always happy to help 💚
10. Does Essentia offer promotions and new arrivals?
Yes! Stay tuned to our website and social media for exclusive promotions, new product launches, and self-care & wellness content.
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